Terms of service
Terms of service
Effective date: 16 September 2026
These Terms of Service govern access to vestellum.com and purchases from Vestellum.
Trading name: Vestellum
Legal entity: Vestellum Holdings LLC
Registered office: 2335 E. Atlantic Blvd. Ste 200, Pompano Beach, FL 33062, United States
Support email: help@vestellum.com
By using the store or placing an order, you agree to these Terms of Service. Nothing in these terms excludes or restricts rights that cannot lawfully be excluded under UK consumer law.
1. Eligibility
You must be at least 18 years old and legally capable of entering into a contract to place an order. If you use the store on behalf of an organisation, you confirm that you are authorised to bind that organisation.
2. Store information
Vestellum is operated by Vestellum Holdings LLC, a United States limited liability company. Products are sold to customers in the United Kingdom and are dispatched directly from China by a third-party supplier.
3. Product information
Vestellum takes reasonable steps to present product descriptions, dimensions, colours and images accurately. Screen settings, lighting and manufacturing variations may affect appearance.
Product availability may change without notice. Vestellum may correct typographical errors, inaccurate descriptions or pricing errors before accepting an order.
These provisions do not affect your statutory right to receive goods that are as described, of satisfactory quality and fit for any purpose made known to Vestellum.
4. Prices and currency
Prices are displayed in pounds sterling, GBP. The total presented at checkout will identify the product price, delivery charge and taxes collected by Vestellum, where applicable.
You are responsible for import VAT, customs duties, handling charges or other import costs not collected at checkout, as explained in the Shipping Policy.
5. Orders and contract formation
Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt of the order but does not necessarily constitute acceptance.
The contract is accepted when Vestellum confirms acceptance or dispatches the order. Vestellum may decline or cancel an order before acceptance because of unavailable stock, suspected fraud, payment failure, an obvious pricing error, delivery restrictions or another legitimate operational reason.
If Vestellum cancels an order after payment has been taken, the amount charged for the cancelled order will be refunded to the original payment method.
6. Payment
You must provide accurate and authorised payment information. Payment may be processed by a third-party payment provider and may be subject to that provider’s terms and security checks.
You authorise the applicable payment provider to charge the total displayed at checkout. Vestellum is not responsible for fees separately imposed by your bank, card issuer or currency provider.
7. Delivery
Orders require 2 to 4 business days for processing. Estimated delivery is 7 to 12 business days after dispatch.
Products are dispatched directly from China. Items from the same order may be shipped and delivered in separate packages.
Delivery estimates may be affected by customs processing, carrier disruption, severe weather, public holidays, incorrect address information or other circumstances outside Vestellum’s reasonable control.
Risk of loss or damage passes to a consumer when the goods are physically received by the consumer or by a person identified by the consumer to receive them, other than the carrier.
8. Delivery information
You must provide a complete and accurate delivery address. Contact help@vestellum.com promptly if you identify an error.
An address change cannot be guaranteed after an order enters processing. Additional costs caused by inaccurate or incomplete information may be charged where permitted by law and disclosed to you before any additional payment is taken.
9. Cancellations and refunds
Cancellations, damaged products, incorrect products, non-delivery and dissatisfaction requests are governed by the Return and Refund Policy.
Vestellum does not require physical product returns. When a refund is approved, the customer may keep or safely dispose of the product. Refunds are issued to the original payment method within 10 business days after approval and within any shorter statutory deadline.
Personalised products are not eligible for change-of-mind or dissatisfaction refunds. This does not exclude statutory remedies for faulty, damaged, incorrectly supplied or undelivered personalised products.
10. UK consumer rights
UK consumers may have a 14-day right to cancel an online purchase under the Consumer Contracts Regulations 2013. Goods must also comply with the Consumer Rights Act 2015.
Nothing in these terms limits remedies that cannot lawfully be excluded, including remedies for goods that are faulty, not as described or not fit for purpose.
11. Acceptable use
You must not:
- Use the store for unlawful or fraudulent purposes.
- Attempt to gain unauthorised access to the store, accounts, servers or systems.
- introduce malware, harmful code or automated tools that interfere with the store.
- Scrape, reproduce or exploit store content without permission.
- Submit false information or impersonate another person.
- Interfere with security, checkout, payment or fraud-prevention functions.
- Use the store in a manner that infringes another person’s rights.
Vestellum may restrict access or cancel an affected order where reasonably necessary to protect the store, customers or third parties.
12. Intellectual property
The Vestellum name, website content, text, graphics, product presentation and other materials owned or licensed by Vestellum are protected by applicable intellectual property laws.
You may use the store for personal, non-commercial shopping purposes. No ownership or licence is transferred except the limited permission necessary to access and use the store lawfully.
13. Third-party services and links
The store may use or link to services operated by Shopify, payment providers, carriers, 17TRACK and other third parties. Their services may be governed by separate terms and privacy policies.
Vestellum is not responsible for unrelated content or services controlled solely by third parties. This clause does not affect Vestellum’s responsibility for performing its contract with you.
14. Liability
Vestellum does not exclude or limit liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or breach of mandatory consumer rights.
Subject to those exceptions, Vestellum is not liable for losses that were not reasonably foreseeable when the contract was formed, losses caused by information or instructions supplied by you, or business losses arising from a purchase made wholly for commercial purposes.
For consumer purchases, Vestellum remains responsible for foreseeable loss or damage caused by its breach of contract or failure to use reasonable care and skill.
15. Events outside reasonable control
Vestellum is not responsible for delay caused by an event outside its reasonable control. Vestellum will take reasonable steps to reduce the effect of the delay and will inform affected customers where appropriate.
This clause does not remove any statutory right to cancel or receive a refund where goods are not delivered within an agreed or legally required period.
16. Changes to the store or terms
Vestellum may change the store or these terms for legal, regulatory, security or operational reasons. The terms applicable to an order are those in effect when the order is placed, unless a change is required by law.
17. Governing law and jurisdiction
These terms and non-contractual disputes are governed by the laws of the State of Florida, United States.
The state and federal courts located in Florida have jurisdiction, except that a consumer resident in the United Kingdom may rely on mandatory UK consumer protections and may bring proceedings in any court that has jurisdiction under applicable consumer law.
The choice of Florida law does not deprive a UK consumer of mandatory protections that would apply in the absence of that choice.
18. Severability
If any provision is found invalid or unenforceable, the remaining provisions continue in effect. An invalid provision will be applied to the greatest extent permitted by law.
19. No waiver
A delay or failure to enforce a provision does not waive the right to enforce it later.
20. Entire agreement
These Terms of Service, together with the Return and Refund Policy, Privacy Policy and Shipping Policy, form the agreement governing use of the store and purchases from Vestellum.
21. Contact
Vestellum
Vestellum Holdings LLC
2335 E. Atlantic Blvd. Ste 200
Pompano Beach, FL 33062
United States
help@vestellum.com