Shipping policy

Effective date: 16 September 2026

This Shipping Policy applies to orders placed with Vestellum through vestellum.com.

Trading name: Vestellum
Legal entity: Vestellum Holdings LLC
Registered office: 2335 E. Atlantic Blvd. Ste 200, Pompano Beach, FL 33062, United States
Support email: help@vestellum.com

1. Delivery destination

Vestellum sells and delivers products to addresses in the United Kingdom.

An order may be declined or cancelled if the delivery address is outside the available delivery area or cannot be served by the applicable carrier.

2. Country of dispatch

Products are shipped directly from China by a third-party supplier. Vestellum does not first receive or redispatch the products from the United States.

3. Processing time

Orders are processed within 2 to 4 business days after payment is successfully authorised.

Processing includes payment verification, order preparation, supplier handling and transfer to the carrier. Business days do not include Saturdays, Sundays or applicable public holidays.

4. Delivery time

Estimated delivery is 7 to 12 business days after dispatch.

The delivery period begins when the order has been processed and transferred to the carrier. Processing time and delivery time are separate.

Delivery times are estimates and may be affected by customs inspections, carrier disruption, weather, public holidays, remote delivery locations, incorrect address information or other events outside Vestellum’s reasonable control.

5. Separate packages

Products from the same order may be fulfilled from different facilities or at different times. Items may therefore arrive in separate packages, on different dates and with separate tracking numbers.

Receiving one package does not necessarily mean that the entire order has been delivered.

6. Tracking

Where tracking is available, tracking details will be sent to the email address used for the order. Vestellum may use 17TRACK to display carrier and delivery events.

Tracking information may require several business days to update after dispatch. Carrier scans and estimated dates are provided by third parties and may not update in real time.

For tracking assistance, email help@vestellum.com with your full name and order number.

7. Delivery address

You are responsible for providing a complete and accurate delivery address at checkout.

If you identify an error, contact help@vestellum.com immediately. Vestellum cannot guarantee that an address can be changed after processing begins.

Vestellum is not responsible for a failed delivery caused solely by inaccurate or incomplete information supplied by the customer. This does not affect responsibility for an error made by Vestellum or its contracted providers.

8. Customs duties, import VAT and charges

Because products are dispatched from China, they may be subject to customs procedures, import VAT, customs duties, carrier handling fees or similar charges.

The customer is responsible for customs duties, import taxes and related charges not collected by Vestellum at checkout. These amounts are determined by the relevant authorities or carrier and are not controlled by Vestellum.

You should not be charged twice for an amount already collected at checkout. If you believe a charge has been duplicated, contact help@vestellum.com and provide the relevant documentation.

Customs clearance may delay delivery.

9. Delayed or undelivered orders

If an order has not arrived after the maximum processing period of 4 business days and the maximum delivery period of 12 business days after dispatch, contact help@vestellum.com.

Vestellum may review tracking information and ask you to confirm the delivery address or check with household members, neighbours or the local delivery office.

If the order is confirmed as undelivered after the maximum stated period, a refund may be approved under the Return and Refund Policy. No physical return is required for an undelivered order.

10. Damaged or incorrect deliveries

If an item arrives damaged or differs from the item ordered, contact help@vestellum.com within 30 days after arrival. Include your order number, a description of the issue and clear photographs of the product.

Approved refunds are processed without requiring the product to be returned.

11. Risk

For UK consumer orders, risk of loss or damage passes to you when you, or a person identified by you other than the carrier, physically receives the goods.

12. Contact

Vestellum
Vestellum Holdings LLC
2335 E. Atlantic Blvd. Ste 200
Pompano Beach, FL 33062
United States
help@vestellum.com