Contact information
Contact information
Effective date: 16 September 2026
Store operator
Brand and trading name: Vestellum
Legal entity: Vestellum Holdings LLC
Website: vestellum.com
Support email: help@vestellum.com
Registered office: 2335 E. Atlantic Blvd. Ste 200, Pompano Beach, FL 33062, United States
Card statement descriptor: VESTELLUM
Vestellum Holdings LLC operates the ecommerce store under the Vestellum brand.
Customer support
For assistance with an order, delivery, cancellation, refund, privacy request or other customer-service matter, email help@vestellum.com.
To help identify your order, include:
- Your full name.
- Your order number.
- The email address used at checkout.
- A clear description of your request.
- Photographs where the matter concerns a damaged product, incorrect product or dissatisfaction refund request.
Do not send products to the registered office. Vestellum does not accept physical product returns. If a refund is approved, you will be instructed to keep or safely dispose of the product.
Payment enquiries
Charges from Vestellum appear on card statements as VESTELLUM.
If you do not recognise a charge, check whether another member of your household placed the order. You may then contact help@vestellum.com with the transaction date, amount and last four digits of the card. Do not send a complete payment card number or security code by email.
Legal and privacy communications
Legal notices, privacy requests and consumer complaints may be sent to:
Vestellum Holdings LLC
2335 E. Atlantic Blvd. Ste 200
Pompano Beach, FL 33062
United States
help@vestellum.com